About

Crafting Delightful Product UX with AI engineering

CAIO / CTO, founder, and product leader working across UX and practical AI engineering

I'm a product, UX, and technology leader with a background spanning executive leadership, digital transformation, front-end engineering, and AI-enabled systems. I work at the seam between strategy and execution, helping teams build products that are clear, trusted, and operationally strong. Over the last two decades I've led teams, rebuilt platforms, shaped digital products, and stayed close to the craft, from interface design and front-end systems to the operating models behind strong delivery.

My background spans founder-led work, CTO and Head of Technology roles, digital product leadership, UX, front-end engineering, and organisational transformation. I've worked across startups, consulting, and enterprise environments, usually in roles where strategy and execution need to stay tightly connected.

Right now, the clearest expression of that work is as Co-founder / CTO of Smartnote and Founder of SmartScrub. Those sit inside a broader thread that has run through most of my career, building products that need to feel clear, useful, and credible, especially where complexity, trust, and real-world constraints matter.

I care about building products that feel calm, useful, and operationally strong. That usually means reducing complexity rather than adding it, keeping strategy close to implementation, and designing systems that people can actually trust. SmartScrub and Smartnote are important parts of that story, but they are not the whole story. The bigger theme is product judgment, technical depth, and making ambitious ideas work in practice.

I've spent most of my career in the overlap between product, UX, and technology, where good ideas either survive implementation or fall apart. I like working in that seam. It's where a lot of the real leverage lives, and where clarity, interface quality, and technical decisions start to reinforce each other.

Focus

Product StrategyUX SystemsAI WorkflowsTrusted SoftwareTechnical LeadershipCalm Products

Working principles

  • I try to build trust before adding complexity.
  • Strategy only matters if it survives implementation.
  • Good products are clear in both interface and operating model.
  • AI should reduce risk and overhead, not create theatre.
  • The best digital products feel calm, fast, and intentional.
  • Strong teams need clarity and momentum, not unnecessary process.

Experience

My background spans CAIO / CTO and Head of Technology roles, digital product leadership, UX, front-end engineering, and organisational transformation. I've worked across startups, consulting, and larger enterprise environments, usually in roles where strategy and execution need to stay tightly connected.

  1. 2024 to now

    Co-founder / CTO Current

    Smartnote

    I'm building Smartnote at the intersection of product, UX, engineering, and practical AI, with a focus on making legal workflows calmer, more trusted, and more useful in the reality of day-to-day practice.

  2. 2024 to now

    Founder Current

    SmartScrub

    I'm building SmartScrub as a reversible de-identification system for sensitive legal and professional work, with the emphasis on trust, auditability, and making AI safe enough to use where the details really matter.

  3. 2018 to now

    Chief Technology Officer Current

    Joust

    At Joust I led a major platform rewrite, reduced operating costs, and helped reshape the product around a freemium model while staying close to roadmap, architecture, offshore team leadership, DevOps, and day-to-day delivery.

  4. 2020 to now, part-time

    Head of Technology Current

    VitalLeads

    At VitalLeads I helped steer the business toward a more workable model while leading technology across platform, web, mobile, and digital experience, mixing product thinking, re-architecture, and lean delivery.

  5. 2019 to 2021

    CTO / Technology Consultant

    Settify, owned by Leap Legal

    At Settify I led rapid product and technical delivery for a legal payments initiative, building a lean AWS-based proof of concept with a small team and enough room to move quickly and test ideas.

  6. 2017 to 2018

    Head of Software & Development

    Melbourne IT, now ARQ Group

    I led a 35-person development and testing function through a period of delivery and operating model change, focusing on stronger engineering practice, shared services, and improving how the unit worked across the wider business.

  7. 2016 to 2017

    General Manager

    Symplicit

    I ran the Melbourne practice across UX, CX, research, design, and development, working with directors and executives on digital strategy while helping shape a stronger Lean UX and innovation offer.

  8. 2015 to 2017

    Senior Manager, UI, Emerging Technologies

    Emirates Airlines

    At Emirates I led UI work across a large enterprise environment, covering reusable component libraries, major internal product redevelopment, and the steady push toward better standards, accessibility, performance, and more modern front-end systems.

  9. 2015

    Senior UX Design Consultant

    Foxtel

    At Foxtel I led UX and interface work on an internal call centre overhaul, balancing service design, responsiveness, performance, and the practical work of improving a complex operational tool.

  10. 2014 to 2015

    Technical Lead

    Young and Well Cooperative Research Centre

    I led Project Synergy, a digital ecosystem for youth mental wellbeing, working across product owners, vendors, workshops, and governance in a role that sat between strategy, delivery, stakeholder alignment, and lean architecture.

  11. 2011 to 2014

    Director, Business Systems Development

    Open Universities Australia

    At Open Universities Australia I led development and testing through a period of significant change, spanning shared services, agile adoption, CRM replacement, new business lines, cloud migration, and broader technology strategy.

  12. 2009 to 2011

    Senior Manager, Web & User Experience

    Marcura

    At Marcura I combined UX leadership, front-end delivery, and team management across complex logistics and shipping systems, covering interface strategy, research, prototyping, analytics, and continuous improvement.

  13. 2009

    Senior Web & User Experience Consultant

    Avanade

    At Avanade I worked on fast-moving consulting projects that mixed interface strategy, prototyping, front-end implementation, and stakeholder communication, which suited the kind of work that needs to move quickly without losing clarity.

  14. 2007 to 2008

    Senior Web & User Interface Consultant

    Insurance Australia Group

    At IAG I helped overhaul online insurance quoting and purchasing from early concept through delivery, combining usability, interface design, accessibility, front-end implementation, and performance.

  15. 2007 to 2008

    Senior User Interface Consultant

    MYOB

    At MYOB I led UI and UX work on a greenfield web product for payments, invoicing, and analytics, with a lot of hands-on interaction design, workshop facilitation, custom controls, and front-end craft.

  16. 2006 to 2007

    MIS Analyst, Web & CMS Specialist

    Centro Properties Group

    At Centro I worked across CMS, intranet, SharePoint, forms, and business system integration, with a strong emphasis on usability and the useful middle ground between web, operations, and internal tools.

  17. 2002 to 2006

    Senior Project Manager / Technical Team Lead

    Kinetic Design Group

    At Kinetic I built the early foundation of my career across product, delivery, UX, architecture, quoting, team leadership, CMS, ecommerce, and platform tooling, which set the direction for the work I still do now.

Highlights

  • Co-founder / CTO, Smartnote
  • Founder, SmartScrub
  • CTO and Head of Technology leadership across startup, consulting, and enterprise environments
  • Deep foundation in product, UX, front-end engineering, and delivery systems
  • Led teams from small specialist groups to large multidisciplinary functions
  • Experience spanning strategy, architecture, delivery, and interface quality
  • Focused on calm products, trusted systems, and practical AI workflows